In a surprising turn of events, Dbrand has acknowledged its “spectacularly terrible” response to customer complaints regarding the Killswitch case for the Switch 2, which has been linked to accidental Joy-Con detachment. The company’s candid admission highlights a crucial lesson in customer service: acknowledging mistakes and taking swift action can turn a negative situation into an opportunity for brand loyalty. After facing backlash from users who felt their concerns were dismissed, Dbrand has committed to sending out free replacement Joy-Con grips to all customers, regardless of whether they experienced the detachment issue.